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The Chosen Gift Factory GAD Edits 8-23 logo

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Returns & Exchanges


What’s your return policy?

If you are not satisfied with a gift, please email us at [email protected] or chat with us by clicking the speech bubble on the bottom left corner of the website. **Please note returns or exchanges must be made within 30 days.

Can I change or cancel my order?

In most cases, no. Because our warehouse is so fast, the order has often already been picked and packed by the time we hear from you about a change or cancellation request. However, you’re still welcome to contact us by chat or [email protected], an

Can I return or exchange items?

Absolutely! Simply contact us at [email protected]. For faster service, have your order number ready. It will begin with “CHS”. **Please note returns or exchanges must be made within 30 days.

My order has missing or incorrect items.

We’re very sorry and will make this right. Please contact us at g[email protected] with your order number and we will assist you.

My order was damaged or defective.

We’re very sorry to hear that. Please email g[email protected], and a customer service agent will assist you.

What is my return status?

You’ll receive an email from our shipping team as soon as they receive your return. (Remember to check your spam/junk folder.). If you’re receiving a replacement item, you’ll receive new tracking info as soon as the new package ships. If you’d prefer

What happens if my order can’t be delivered?

Sometimes packages bounce back to our warehouse because they are undeliverable. This happens occasionally when there is a typo in the address such as a missing apartment number or the wrong house number. We would be happy to reship the items to you a