Back to Store

The Chosen Gift Factory GAD Edits 8-23

<p><span style="font-size: 24px; font-family: Tahoma, Geneva, sans-serif;">We&#x2019;re very sorry to hear that. Please email <a data-fr-linked="true" href="mailto:gifts@thechosen.tv" id="isPasted">gifts@thechosen.tv</a>, and a customer service agent will assist you.</span></p>

We’re very sorry to hear that. Please email gifts@thechosen.tv, and a customer service agent will assist you.

My order was damaged or defective.

Returns & Exchanges

When will The Chosen be available in my language?

ChosenCon 2024 Replay

FAQs

Damaged or Defective Orders

Where is my order and when will it ship?

How can I view my order?

How does free shipping work?

Can I change the address on my order?

When will my order ship?

Which shipping carrier do you use?

How can I track my order?

What to do with your tracking info:

Why am I receiving an order reminder email?

How can I get a tax exemption for an order?

Orders & Shipping

What’s your return policy?

Can I change or cancel my order?

Can I return or exchange items?

My order has missing or incorrect items.

What is my return status?

What happens if my order can’t be delivered?

New Products

Where can I purchase clothing or other Chosen gifts?

How do I know which size to choose?

What fabric do you use for your clothing?

Apparel

What are the devotionals?

Do the study guides follow the episodes?

Books

Do you have DVDs and Blu-rays?

What's included on the DVDs and Blu-rays?

What video quality are the DVDs?

What should I do if my disc won’t play?

Disc 1 is missing.

Are discs region-locked?

Trouble playing DVD

Discs

Where can I buy the painting?

How long will the painting be available?

Can I use any discount codes on the painting?

What sizes are available?

Is the shipping free for paintings?

Can you ship paintings outside the US?

Can I return the painting for a full refund?

Painting

Products

How can I help fund future seasons?

Come & See Foundation

Funding The Chosen

How do I get discounts for The Chosen gifts?

Can I use an expired discount code?

A discount was just given on an item I already purchased. Can I still use the code?

Does the discount apply to my whole order or just one item?

How do I use a discount code or gift card?

Is there a military discount on gift store orders?

Can I get tax exemption for an order?

Discounts, Gift Cards, and Freebies

Seasons 1-4

What is the SOONEST I’ll be able to see Season 5?

I was a Season 5 supporter, how do I access Season 5 early?

Is there a CD and/or DVD available of The 2021 Christmas Special?

Which songs and artists were featured in the 2021 Christmas special?

Fathom Christmas Special Event 2021

Episode & Season Information

How can I share The Chosen?

How to login to Gift Store (Forgot My Password)

I want to help/contribute to The Chosen

I'm not getting emails

When will The Chosen be available in my language

Manage my account

I want to cancel my Pay It Forward subscription

Subscription

Account Profile

Do you offer international shipping?

How long will it take to receive my international order?

How much will it cost to ship my international order?

Will I be responsible for customs fees or taxes on my international order?

My package seems to have stopped moving.

How do international packages ship?

International Orders

How to Avoid Scams and Imposters on Social Media Platforms

App Help Center

My order was damaged or defective.Updated 2 years ago

ASK FOR SUPPORT