Returns & Exchanges

We want you to love every gift you receive from The Chosen Gifts. If you're not completely satisfied with your purchase, we're here to help.

What is your return policy?

Most items purchased from The Chosen Gifts may be returned or exchanged within 30 days of delivery.

To begin a return or exchange, please contact our Customer Support team by:

• Emailing [email protected]
• Chatting with us by clicking the speech bubble in the bottom-left corner of our website

Please note that all returns and exchanges must be requested within 30 days of delivery.

Are any items excluded from the 30-day return policy?

Yes. Some products have different return policies due to how they are made.

Specialty Artwork Items

Because of the unique nature of specialty artwork items, all sales are final. These items are not eligible for returns or exchanges unless they arrive damaged or defective.

Print-on-Demand (Made to Order) Items

Print-on-demand products are custom made specifically for your order. Because they are created just for you, they are not eligible for returns or exchanges under our standard 30-day return policy, except where required by applicable consumer protection laws.

Can I return a print-on-demand item if I ordered the wrong size?

No. Since each item is produced specifically for your order, we cannot accept returns or exchanges for:

• Incorrect size ordered
• Change of mind
• Preference for a different color or style
• Buyer's remorse
• Minor variations in color, print placement, or garment characteristics that naturally occur during the print-on-demand manufacturing process

When can a print-on-demand item be replaced or refunded?

We'll gladly replace or refund your print-on-demand item if:

• You received the wrong item.
• Your item arrived damaged during shipping.
• Your item has a manufacturing or printing defect.

How do I report an issue with a print-on-demand item?

Please contact Customer Support within 14 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging (when applicable)

Once we review your request, if your claim is approved, we'll provide either a replacement or a refund, at our discretion, at no additional cost to you.

I received a damaged or incorrect item. What should I do?

Please contact Customer Support as soon as possible with your order number, a description of the issue, and photos if applicable. Our team will work with you to resolve the issue as quickly as possible.

We're committed to making things right whenever an item arrives damaged, defective, or incorrect.

Are shipping charges refundable?

Shipping charges are non-refundable, except when required by applicable law or when the return or replacement is the result of an error on our part.

What happens if my order is refused or returned because of an incorrect address?

Orders that are refused or returned because an incorrect shipping address was provided during checkout are not eligible for a refund or replacement, except where required by applicable law.

To help avoid delays or delivery issues, please carefully review your shipping address before completing your order.

Still have questions?

We're happy to help!

If you have questions before placing your order, please contact our Customer Support team by emailing [email protected] or by using the chat feature on our website. We encourage all customers to review product descriptions, sizing information, and estimated production timelines before purchasing to ensure the best possible shopping experience.