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The Chosen Gift Factory GAD Edits 8-23 logo

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Orders & Shipping

Damaged or Defective Orders

Anticipating your purchase only to find out it is defective can be extremely disappointing. We want to help you receive your items as advertised!. Please email [email protected] and a customer service agent will assist you.

Where is my order and when will it ship?

Most orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for deliv

How can I view my order?

You’ll receive a confirmation email with a link to your itemized receipt. If you don’t see the email, remember to check your junk/spam folder.

How does free shipping work?

Free shipping is only available on gift orders shipped within the US that come to a subtotal of $77 or more. Please note that the total must be $77 after discounts and before taxes. Free shipping does not apply to purchases for gift cards.

Can I change the address on my order?

Yes, if we can catch it before it’s processed by the shipping team. No, if it’s already been processed and assigned a tracking number. Please contact us immediately at [email protected]. Once our shipping team processes the order, we can’t change th

Do you ship internationally?

We don’t currently, but are working toward a solution and hope to have it in place in the near future.

When will my order ship?

All orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipments could be delayed. Please allow additional days in transit for delivery. You’ll receive an order confirmation email as soon as your order is p

Which shipping carrier do you use?

We work with a variety of carriers to get your Chosen gifts to you as efficiently as possible.

How can I track my order?

Click the tracking link in your shipping confirmation email. Here's what to do with your tracking info.

What to do with your tracking info:

If the tracking information says "pre-shipment" and it’s been over a week, contact us at [email protected]. If your package was sent to the wrong address, let us know asap by contacting us HERE. If the tracking says "delivered," but you don’t see th

Why am I receiving an order reminder email?

You receive these messages if you add items to your cart, but don’t complete your order. Clearing items from your cart or completing your order will prevent further messages. Note: Customer replies to these automated emails are not monitored, please

How can I get a tax exemption for an order?

Before you order, please fill in the required information here with your tax exemption certificate attached and we can get that set up for you.