What to do with your tracking info:Updated 9 months ago

If the tracking information says "pre-shipment" and it’s been over a week, contact us at [email protected].

If your package was sent to the wrong address, let us know asap by contacting us HERE

If the tracking says "delivered," but you don’t see the package, check your mailbox, porch, or any places the delivery person might have concealed it (behind a flower pot, etc.). If you still can’t locate the item, contact the local carrier.

For any other shipping issues, contact us at [email protected] or chat with us by clicking the speech bubble at the bottom left corner of TheChosenGifts.com. Our shipping team is available M-F, 9-5 CST